Terms & Conditions

When you visit our site or purchase a product, you agree to the policies and conditions listed here. These Terms apply to everyone who uses the site, including visitors, customers, vendors and content contributors.

Please review these Terms before using our website. Accessing any part of the site means you accept these Terms. If you do not accept them, do not access the site or use our services. If these Terms are presented as an offer, acceptance is limited to these Terms.

Any new tools or features added to the store follow these same Terms. The latest version is always available on this page. We may update or replace parts of these Terms by posting changes to our website. Check this page for updates. Your continued use of the site means you accept any changes.

Our store runs on Shopify Inc., which provides the e-commerce platform we use to offer our products and services.

SECTION 1 – USE OF OUR ONLINE STORE

By agreeing to our Terms, you confirm you are at least the age of majority in your state or province, or you have given consent for your dependents to use the site.

You agree not to use our products for unlawful or unauthorized activities. You agree not to transmit malware, viruses or harmful code.

Any violation of these rules results in immediate termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at our discretion.

You understand your content, excluding credit card information, may pass through various networks without encryption. Credit card details are always encrypted when transferred.

You agree not to copy, resell or exploit any part of our Service or website content without written permission from Nelvi.

SECTION headings are used for readability and do not limit the meaning of the Terms.

SECTION 3 – INFORMATION ACCURACY

Information on this site may not always be complete, accurate or current. Content is provided for general reference only. You should verify details through more reliable sources before making decisions.

This site may include past information. Past information is provided for reference only. We may update content as needed but are not required to do so. You agree you are responsible for checking for updates.

SECTION 4 – SERVICE AND PRICE CHANGES

Prices may change without notice.
We may modify or stop offering parts of the Service at any time.
We are not responsible for any impact caused by these changes.

SECTION 5 – PRODUCTS AND SERVICES

Some items may be available only online. These items may be limited in quantity and can be returned or exchanged only according to our Return Policy.

We aim to show product colors and images accurately. Screen displays differ, so accuracy cannot be guaranteed.

We reserve the right to limit sales to specific customers or regions. We may limit quantities of any item. Descriptions and pricing may change at any time. Products may be discontinued without notice.

SECTION 6 – BILLING AND ACCOUNT DETAILS

We reserve the right to decline any order. We may limit or cancel orders placed under the same account, the same payment method or the same address. If we change or cancel an order, we may contact you using the information you provided.

We may block orders we believe come from dealers or resellers.

You agree to provide accurate and current information for all purchases and to update your account details as needed.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may offer access to third-party tools that we do not control. These tools are provided as is and as available. You use them at your own discretion.

SECTION 8 – THIRD-PARTY LINKS

Some site content may come from third parties.
Links may take you to websites outside Nelvi.
We do not review or guarantee third-party content. We are not responsible for third-party products or services.
You should review their policies before engaging in transactions.

SECTION 9 – COMMENTS AND SUBMISSIONS

If you send suggestions, ideas or other materials, you allow us to use them in any format without restriction. We are not required to keep submissions private, pay compensation or reply.

We may remove content that is unlawful or violates our policies.
You agree your submissions do not violate any rights and do not contain harmful or offensive material.
You are responsible for your submissions and their accuracy.

Some customer reviews may represent examples from similar products.

SECTION 10 – PERSONAL INFORMATION

Personal information submitted through the site is handled according to our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

There may be errors in product descriptions, prices, promotions, shipping details or availability. We may correct errors or cancel orders affected by these issues at any time.

We are not required to update information unless required by law.

Packaging may differ from images on the website due to availability or production timelines.

SECTION 12 – PROHIBITED USES

You agree not to use the site for unlawful activities, harassment, discrimination, spreading malware, collecting personal data, misleading others or attempting to bypass security safeguards.
We may suspend access if these rules are violated.

SECTION 13 – WARRANTY DISCLAIMER AND LIABILITY LIMITATION

We do not guarantee that the Service will be uninterrupted or error free.

We do not guarantee the accuracy or reliability of outcomes from using the Service.

You use the Service at your own risk. Products and services are provided as is and as available unless otherwise stated.

Nelvi and its affiliates, employees, agents and suppliers are not liable for direct or indirect damages including lost profits, lost savings, data loss or replacement costs related to your use of the Service.

You are responsible for how you use our products. Nelvi is not responsible for injuries, allergic reactions or incidents from product use.

SECTION 14 – INDEMNIFICATION

You agree to defend and hold Nelvi, its partners, employees, agents and suppliers harmless from claims or demands arising from your actions, your breach of these Terms or your violation of third-party rights.

SECTION 15 – SEVERABILITY

If part of these Terms is ruled invalid, the remaining Terms remain enforceable.

SECTION 16 – TERMINATION

Obligations created before termination remain in effect.
These Terms remain active until ended by you or Nelvi.
We may end access without notice if you violate any part of the Terms.

SECTION 17 – COMPLETE AGREEMENT

These Terms and any posted policies form the entire agreement regarding your use of the Service and replace any previous agreements.

SECTION 18 – GOVERNING LAW

These Terms and any related agreements follow the laws of the United States and the State of Pennsylvania with jurisdiction in Philadelphia, PA.

SECTION 19 – CHANGES TO TERMS

The most current version of these Terms will always be available on this page. Continued use of the site means you accept any revisions.

SECTION 20 – ACCEPTANCE OF SITE POLICIES

Using Nelvi’s website and completing a purchase means you accept all related policies. These policies are available throughout the purchase process.

SECTION 21 – SMS MARKETING CONSENT

By opting in to SMS messages through Nelvi at checkout or through subscription tools, you agree to receive recurring text notifications, abandoned cart reminders, promotional messages and order updates. Message frequency varies. Consent is not a condition of purchase.

Reply STOP to cancel. Message and data rates may apply.
For assistance, contact us through our support page.

We may update phone numbers or short codes used for SMS communications. Messages sent to outdated numbers are not guaranteed to reach us.

We are not responsible for delayed or failed delivery of text messages.

Review our Privacy Policy for details about how your personal information is handled.

SECTION 22 – CONTACT DETAILS

Questions about these Terms should be sent to us at support@nelvilabs.com.