Thank you for shopping with us. This page explains how returns and refunds work for your order.
General policy
We want you to feel confident when you order. If something is wrong or you are not satisfied, you have two options.
• Standard returns for unopened and unused items
• A 60-day money-back guarantee if you tried the product and are not satisfied
Standard returns
• Return requests must be made within 14 days of receiving your order.
• Items must be unopened, unused, and in the original packaging.
• All accessories, inserts, and gifts with purchase must be included.
• Report damaged or missing items as soon as possible so we can help.
60-day money-back guarantee
• You have 60 days from delivery to request a refund after trying the product.
• This applies to opened and used items.
• We might ask for a brief description of your experience.
• Refunds apply to the product cost unless noted in a promotion.
Items not eligible
• Returns made after the allowed time frames
• Items damaged through misuse or neglect
• Orders showing signs of policy abuse
• Final sale items marked as non-returnable
How to start a return
• Email support with your order number and the email used at checkout.
• Tell us if you want a standard return or the 60-day money-back guarantee.
• Attach a clear photo of the product and packaging if needed.
• Our team will send return instructions and the correct return address.
Return shipping
• Customers are responsible for all return postage costs, unless the issue was our mistake.
• Once you have shipped your parcel, please share a photo of the postage receipt or the tracking number so our team can verify and monitor the return.Use a trackable shipping method. We cannot refund items that never reach us.
Refund processing
• Refunds are issued after we receive and inspect your return.
• Processing takes 5 to 10 business days depending on your bank.
• Original shipping costs are not refunded unless we made an error.
Exchanges
• We do not offer direct exchanges.
• Place a new order after your refund is processed.
Wrong or damaged items
• Contact us within 7 days if your order arrives damaged or incorrect.
• Include your order number and clear photos.
• We will help with a replacement or refund.
Contact us
Email our support team with any questions.